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French Alps Local Reference INFOrmation

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Utilities - Emergency Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in the Alpine departments

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers.

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website

France Télécom
Call centre open daily, 24 hours a day (24/7)	Tel: 3000
After sales service	1013
Customer services	1014
Business service	1015
Technical assistance (24/7)	3900
Technical assistance business line (24/7)	3901
France Télécom ( Orange) English-speaking customer service: Open Monday to Friday 09:00-17:00 Press 1 for Commercial support Press 2 for Technical support (Please note: this service is for broadband problems including ADSL, TV and telephone, but not for France Télécom line-related problems)	Toll Free: 0800 364 775 Website
Call centre open daily, 24 hours a day (24/7)	3000
Call centre, calling from outside France	+33 969 36 30 00

See also AngloINFO INFOrmation Page on France Télécom - Key Information

Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for:

Domestic residential electricity: EDF in English
Business services: EDF in English

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7). A "within 2 hours" emergency service is available by subscription to business customers.

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity	Website (in English)
EDF English-language e-mail service (residential and business)	e-mail
English-speaking call service for domestic customers and business accounts Open Monday to Friday 08:00-18:30	Tel: 04 73 44 81 29 Tel: 00 33 4 73 44 81 29 (outside France)
EDF customer support (in French) Or call the number on the latest invoice (see top right hand corner)	Tel: 0810 333 776
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property	Click here

Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

GDF Numbers
Gas Emergencies (in French) Service available 24/7	Tel: 0800 47 33 33
General GDF enquiries (in French)	Tel: 0810 800 801
Calling GDF from outside France Open Monday to Friday 07:00-16:00	Tel: 00 33 3 20 25 85 25

Water: Emergency

Veolia (formerly Générale des Eaux) is a national supplier of domestic water.

For the Veolia website: Click here
To find the relevant local service centre: Click here (search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number)

Lyonnaise des Eaux and SDEI (Société de Distributions d’Eau Intercommunales) also provides water for some parts of the French Alps. The companies' contact numbers differ from commune to commune.

For the Lyonnaise des Eaux website: Click here
Emergencies Tel: 0810 479 479
For the SDEI website: Click here
To find contact numbers for either company for a particular commune: Click here